Web radio support

Frequently asked customer questions and answers

If you cannot find suitable answers to your questions, please describe your concern to us in the support form.

Technical questions

  • Stream buffers - Why does the livestream buffer, where do the interruptions come from?
  • Jumps in the increase or decrease of number of listeners?

Commercial and general questions about account management

  • Why do I only have 5 slots?
  • What are the contract and payment terms?
  • How and when can I cancel my account/contract?
  • How can I pay, what payment options are available?
  • I have paid the amount of the bill, how quickly can I get the full number of slots / when will my server be enabled again?