ONLINE SUPPORT

Web radio support

Frequently asked customer questions and answers

If you cannot find suitable answers to your questions, please describe your concern to us in the support form.

Technical questions

  • Stream buffers - Why does the livestream buffer, where do the interruptions come from?
  • Jumps in the increase or decrease of number of listeners?

Commercial and general questions about account management

  • Why do I only have 5 slots?
  • What are the contract and payment terms?
  • How and when can I cancel my account/contract?
  • How can I pay, what payment options are available?
  • I have paid the amount of the bill, how quickly can I get the full number of slots / when will my server be enabled again?