Privacy policies

Data collection, usage and processing

EU General Data Protection Regulation (GDPR)

stream24 Webcasting KG, hereinafter referred to as stream24, secures hosting of in-house websites as well as for the storage and delivery of customer media (video or audio files) on a server location in the European Union (Germany) and according to its own internal TOM (technical and organisational measures) complies with the provisions of the General Data Protection Regulation (GDPR).

Responsible for the data protection laws is the management.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art SSL encryption technologies.

The encrypted connection can be recognized by the fact that the address line begins with "https: //" (instead of http: //) and a lock symbol is displayed.

Collection of personal data (contact form / e-mail)

You can use our website without disclosing your personal data. No personal data is collected through our website without your consent.

If you contact us via contact form or e-mail, the information you provide will strictly be used for specific purpose of processing your request and for possible follow-up questions.

Collection of personal data (online order)

The privacy of your data is very important to us In the following we will inform you about the type, scope and purpose of the collection and use of your personal data.

If you are registered with us, you will receive access data to the customer area (account) and can access content and services that we only offer to registered customers.

When registering for the use of our chargeable services, i.e. during the online ordering process, the following personal data is collected and stored:

  • Title (Mr./Mrs.)
  • First and last name
  • Date of birth
  • Address and country
  • E-mail address
  • Host name/IP address (incl. Geo-IP determination)

The collection of this data is used exclusively for customer administration, i.e. to determine the age (for minors), for communication with you, for the correct issuing of invoices (identification of the value added tax) and for the prescribed documentation of the order process.

You can check for yourself at any time in the customer area what data we have stored about you for the purpose of business transactions and account management. You can correct and supplement some of your data yourself at any time (e.g. telephone numbers, other e-mail addresses) or have it corrected by us.

Rights to information, correction, blocking/deletion of your data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as this is necessary for business transactions or as prescribed by law.

After the respective purpose has ceased and the legal storage obligations have expired, this data is routinely blocked or deleted.

You have the right to free information about your personal stored data and the purpose of storage as well as the right to correction and blocking/deletion of the data at any time.

If you have further questions, please contact us.
Contact form | Legal notice

Data collection when visiting our website

When visiting a user of our internet services, data is only written in a log file (error log) if it relates to a failed access (for example, invalid page view, missing file, etc.).

If such a case of error / failed access occurs, and only then, the following data is logged:

  • Date and time of access
  • Hostname/IP of the requesting computer / server
  • Error message (for example: file does not exist)
  • Page / file accessed
  • Referrer URL (if transmitted)

The information from this error log file is used for administrative purposes only (for example, error eliminations, temp. firewall rules) and is automatically deleted after 14 days at the latest.

The data from the error log cannot be assigned to specific persons. Any other use of the data collected when visiting our websites or the disclosure of these data to third parties will not take place.

Rights exploitation

The rights to media (audio / video content) which the customer stores on the server or publishes via the stream24 network remain exclusively with the customer and will not be further used by us.

Storage of data during media playback

If the customer integrates a stream24 IFRAME (video / radio player, toolbox) into their website, certain data will be collected when the media is accessed and stored for statistical evaluation. The data acquisition also works with direct use of a stream URL as well as with linking via so-called player start files (.pls/.m3u/.asx).

In order to take into account the data protection requirements, the associated IP address is anonymized before the data records are stored in the database.

The following data is collected and processed:

  • Date and time of call up / exit
  • Dwell time (duration of view / duration of listening)
  • Media information (which video or radio program was consumed)
  • Hostname/IP and UserAgent
  • Referrer URL (if transmitted)

The information cannot be assigned to specific persons. They are stored exclusively for statistical purposes, processed and evaluated anonymously and deleted according to specified deadlines.

This means: The IP addresses are encrypted irreversibly (SHA1 hash from IP & salt value) and then cumulated / aggregated to show for example the sum of all the different IPs of a day (as a bar chart / table) or to map the percentage distribution of media users by their geographical origin (for example as pie chart / table).

A merging of this data with other data sources is not undertaken by stream24. The collected data or a disclosure1 of the data to third parties is not used in any other manner.


1One exception is web-radio hosting customers participating in the media analysis "ma IP Audio" of the Media-Analyze eV (AMGA) working group. For this customer group, the data are prepared by us according to the AGMA specification and transmitted to technical service providers of AGMA (Studio Gong/MMC). More information about collecting data for web-radio measurement can be obtained from AGMA. AGMA/MMC

Use of cookies

In order to extend the scope of our website operation and make it more comfortable for you to navigate, we use cookies.

Cookies are small text files that are stored by the browser on your computer. They do not damage your computer, nor do they contain viruses. You can prevent cookies from being stored on your computer by selecting the appropriate settings in your browser; however, the functionality of our services could be restricted as a result.

For this website, our contact form and for the login procedure to the customer area, we use a so-called "session cookie", which has the default name "PHPSID" and is only valid for the duration of the session (length of your visit) and is then deleted.

In another cookie called "cookieconsent_status", the confirmation (OK-mouse-click) is saved for a period of one year that he/ she has received notification on his/ her first visit and accepts that this website uses cookies.

When using a stream24 video player, the information about the device used (desktop computer, smartphone, tablet or smart TV) as well as a dynamically created unique-user-id of the consumer is temporarily stored into a date-valid cookie named "stream24CDN". This cookie loses its validity the following day and is automatically deleted by the browser.

Other cookies (_ga, _gat, _gtag, _gid, ga-disable) that come from Google services are referred to separately in the following sections.

Google Analytics web analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google").

Google Analytics uses "cookies", which are text files placed on your computer, to allow the website operator to analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is § 15 para. 3 TMG and Art. 6 para. 1 lit. f GDPR. The data sent by us and linked to cookies, user-identifiers (e.g. User-IDs) or advertising-identifiers are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month. For more information on terms of use and data protection, please visit:
https://www.google.com/analytics/terms/gb.html | https://policies.google.com

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Browser Add-on.
Opt-out Browser Add-on

Opt-out cookies prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across several devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set: Disable Google Analytics.

Please note that you should not delete the Opt-Out cookies (ga-disable-UA-46459512-5) as long as you do not wish measurement data to be recorded via Google Analytics. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

Use of Google webfonts

In order to display our contents correctly and in a graphically appealing manner across all browsers, we use font libraries from Google Webfonts on this site. Google Web Fonts are loaded into your browsers cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

Calling these external libraries automatically triggers a connection to the operator. The data protection guidelines of Google, the library operator, can be found here:
https://policies.google.com/privacy?hl=en

Google AdWords & conversion tracking

To measure the success of our Google AdWords campaigns, we use the conversion tracking process by Google. If you access our website via a Google advert, a cookie is placed by Google which logs the process for statistical purposes.

These cookies become invalid after 30 days and are not used for the purpose of personal identification. If you visit certain pages on our website and the cookie is still valid, stream24 and Google can recognise the fact that someone has clicked on the ad and has been forwarded to our website. Each AdWords customer receives a different cookie. Cookies cannot be traced back to customers via the websites of AdWords customers.

The information retrieved via the conversion cookie is used to prepare conversion statistics for AdWords customers who have decided to make use of conversion tracking. AdWords customers are informed of the total number of users who have clicked on their ad, and who have been redirected to a page which contains a conversion tracking tag. However, they do not receive any information with which users can be personally identified.

More information on this technology of Google can be found here:
https://policies.google.com/technologies?hl=en

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this - for example via browser settings that generally deactivate the automatic setting of cookies or set your browser so that cookies by the "googleleadservices.com" domain are blocked.

Changes to the data protection policy

We reserve the right to adapt this privacy policy on occasion, so that it always meets the current legal requirements or to include changes to our services in the privacy policy, such as the introduction of new services. Any subsequent visits will then be subject to the terms of the new privacy policy.