Privacy policies

Data collection, usage and processing

EU General Data Protection Regulation (GDPR)

stream24 GmbH, hereinafter referred to as stream24, secures hosting of in-house websites as well as for the storage and delivery of customer media (video or audio files) on a server location in the European Union (Germany) and according to its own internal TOM (technical and organisational measures) complies with the provisions of the General Data Protection Regulation (GDPR).

Responsible for the data protection laws is the management.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art SSL encryption technologies.

The encrypted connection can be recognized by the fact that the address line begins with "https: //" (instead of http: //) and a lock symbol is displayed.

Collection of personal data (contact form / e-mail)

You can use our website without disclosing your personal data. No personal data is collected through our website without your consent.

If you contact us via contact form or e-mail, the information you provide will strictly be used for specific purpose of processing your request and for possible follow-up questions.

Collection of personal data (online order)

The privacy of your data is very important to us In the following we will inform you about the type, scope and purpose of the collection and use of your personal data.

If you are registered with us, you will receive access data to the customer area (account) and can access content and services that we only offer to registered customers.

When registering for the use of our chargeable services, i.e. during the online ordering process, the following personal data is collected and stored:

  • Title (Mr./Mrs.)
  • First and last name
  • Date of birth
  • Address and country
  • E-mail address
  • Host name/IP address (incl. Geo-IP determination)

The collection of this data is used exclusively for customer administration, i.e. to determine the age (for minors), for communication with you, for the correct issuing of invoices (identification of the value added tax) and for the prescribed documentation of the order process.

You can check for yourself at any time in the customer area what data we have stored about you for the purpose of business transactions and account management. You can correct and supplement some of your data yourself at any time (e.g. telephone numbers, other e-mail addresses) or have it corrected by us.

Rights to information, correction, blocking/deletion of your data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as this is necessary for business transactions or as prescribed by law.

After the respective purpose has ceased and the legal storage obligations have expired, this data is routinely blocked or deleted.

You have the right to free information about your personal stored data and the purpose of storage as well as the right to correction and blocking/deletion of the data at any time.

If you have further questions, please contact us.
Contact form | Legal notice

Data collection when visiting our website

When visiting a user of our internet services, data is only written in a log file (error log) if it relates to a failed access (for example, invalid page view, missing file, etc.).

If such a case of error / failed access occurs, and only then, the following data is logged:

  • Date and time of access
  • Hostname/IP of the requesting computer / server
  • Error message (for example: file does not exist)
  • Page / file accessed
  • Referrer URL (if transmitted)

The information from this error log file is used for administrative purposes only (for example, error eliminations, temp. firewall rules) and is automatically deleted after 14 days at the latest.

The data from the error log cannot be assigned to specific persons. Any other use of the data collected when visiting our websites or the disclosure of these data to third parties will not take place.

Rights exploitation

The rights to media (audio / video content) which the customer stores on the server or publishes via the stream24 network remain exclusively with the customer and will not be further used by us.

Storage of data during media playback

If the customer integrates a stream24 IFRAME (video / radio player, toolbox) into their website, certain data will be collected when the media is accessed and stored for statistical evaluation. The data acquisition also works with direct use of a stream URL as well as with linking via so-called player start files (.pls/.m3u/.asx).

In order to take into account the data protection requirements, the associated IP address is anonymized before the data records are stored in the database.

The following data is collected and processed:

  • Date and time of call up / exit
  • Dwell time (duration of view / duration of listening)
  • Media information (which video or radio program was consumed)
  • Hostname/IP and UserAgent
  • Referrer URL (if transmitted)

The information cannot be assigned to specific persons. They are stored exclusively for statistical purposes, processed and evaluated anonymously and deleted according to specified deadlines.

This means: The IP addresses are encrypted irreversibly (SHA1 hash from IP & salt value) and then cumulated / aggregated to show for example the sum of all the different IPs of a day (as a bar chart / table) or to map the percentage distribution of media users by their geographical origin (for example as pie chart / table).

A merging of this data with other data sources is not undertaken by stream24. The collected data or a disclosure1 of the data to third parties is not used in any other manner.


1One exception is web-radio hosting customers participating in the media analysis "ma IP Audio" of the Media-Analyze eV (AMGA) working group. For this customer group, the data are prepared by us according to the AGMA specification and transmitted to technical service providers of AGMA (Studio Gong/MMC). More information about collecting data for web-radio measurement can be obtained from AGMA. AGMA/MMC

Use of cookies

In order to extend the scope of our website operation and make it more comfortable for you to navigate, we use cookies for technical purposes.

Cookies are small text files that are stored by the browser on your computer. They do not damage your computer, nor do they contain viruses. You can prevent cookies from being stored on your computer by selecting the appropriate settings in your browser; however, the functionality of our services could be restricted as a result.

For this website, our contact form and for the login procedure to the customer area, we use a so-called "session cookie", which has the default name "PHPSESSID" and is only valid for the duration of the session (length of your visit) and is then deleted.

In another cookie called "cookieconsent_status", the confirmation (OK-mouse-click) is saved for a period of one year that he/ she has received notification on his/ her first visit and accepts that this website uses cookies.

Otherwise, we consciously give up using tracking tools such as Google Analytics and other marketing tools that would require the use of third-party cookies.

Changes to the data protection policy

We reserve the right to adapt this privacy policy on occasion, so that it always meets the current legal requirements or to include changes to our services in the privacy policy, such as the introduction of new services. Any subsequent visits will then be subject to the terms of the new privacy policy.